Support

Last updated: June 16, 2026

Need help with Ninaku? We are here for you. Here we explain how to request support and how to do it in the fastest way so we can resolve your case as soon as possible.

How to ask for help

The fastest way to get support is to email us at support@ninaku.io. A real person from our team answers, not a bot. We handle questions about all three apps: Ninaku Go, Ninaku POS and Ninaku Menu.

What to include in your message

To help you faster, include in your message:

Your business name and, if applicable, the branch.
The app where the problem occurs (Ninaku Go, POS or Menu).
A clear description of the problem and the steps to reproduce it.
Screenshots or photos of the error, if you have them.
The email you used to log in.

Response time

We respond within 24 to 48 business hours. Urgent cases that affect your operation take priority. We will keep you informed until your request is resolved.

Useful links

Also check our Privacy Policy and our Terms and Conditions. If you need to delete your account and your data, see the Account and Data Deletion page.