Account and Data Deletion

How to request deletion

To delete your account and your data:

• Write to support@ninaku.io with the subject "Delete account".
• Send the message from the email address associated with your Ninaku account.
• Include your business name so we can identify your account.

What data is deleted

Once your request is confirmed, we delete:

• The staff account data (name, email, phone and password).
• The business setup: branches, menus, products and inventory.
• The operational data: tables, orders and business customers.
• The receipt images associated with your account.
• The push notification tokens from your devices.

What is kept by legal obligation

Some data cannot be deleted immediately because Ecuadorian law requires us to keep it. Tax and e-invoicing records transmitted to the SRI are kept for the period required by law, at least seven (7) years. This data is kept solely to comply with that legal obligation and is not used for any other purpose.

Processing time

We process deletion requests within a maximum of 30 days from the moment we confirm your identity. We will notify you when the process is complete. Remember that data subject to tax obligations will be kept for the legal period indicated above.

Contact

If you have questions about the deletion process, write to us at support@ninaku.io or visit https://ninaku.io.